Terms of service
Last updated: 11 November 2026
Overview
Welcome to PawSpot. The terms "we", "us" and "our" refer to PawSpot. We operate this online store and website, including all related information, content, features, tools, products and services (the "Services"). PawSpot is powered by Shopify.
These Terms of Service ("Terms"), together with our Privacy Policy, Returns & Refunds Policy and Delivery Policy, set out your rights and responsibilities when you use the Services and buy from us. Please read them carefully. By using the Services or placing an order, you agree to these Terms. Nothing in these Terms affects your statutory rights as a consumer.
1. Using the Services
You must be at least 18 years old to place an order. You agree to give us accurate and complete information when you order, and you are responsible for keeping any account login details secure.
2. Our Products
We make every effort to show our products accurately. Colours may look slightly different depending on your screen. Product images are for illustration only. All products are subject to availability.
3. Prices and Payment
All prices are shown in pounds sterling (GBP). Delivery to UK addresses is free. We may change our prices at any time, but changes will not affect orders already confirmed. If a product is listed at an obviously incorrect price because of an error, we may cancel the order and refund you in full. Payment is taken when you place your order.
4. Bundle Offers and Discounts
Bundle offers (such as "Buy 2, Get 1 Free") and discount codes apply only as described on the product page or offer, cannot be exchanged for cash and may be withdrawn at any time. If you return part of a bundle, your refund will reflect the discounted bundle price paid.
5. Orders and Our Contract With You
After you place an order, you will receive an email confirming we have received it. Our contract with you is formed when we dispatch your order. We may refuse or cancel an order, for example if a product is unavailable, if there is a pricing error or if we suspect fraud. If we cancel, we will refund any payment in full.
6. Delivery
Delivery times and details are set out in our Delivery Policy. Responsibility for the goods passes to you when they are delivered to the address you gave us.
7. Your Right to Cancel and Returns
You have the legal right to cancel your order within 14 days of receiving it, and we offer a 30-day returns window. Full details are in our Returns & Refunds Policy.
8. Faulty Products
We are under a legal duty to supply products that are of satisfactory quality, fit for purpose and as described. If a product is faulty, please contact us and we will put things right in line with your rights under the Consumer Rights Act 2015.
9. Pet Safety
Please supervise your pet when playing with any toy, choose a suitable size for your pet, and check toys regularly for wear. Remove and replace a toy if it becomes damaged.
10. Intellectual Property
All content on the Services, including text, images, logos and designs, belongs to us or our licensors. You may not copy, reproduce or use it for commercial purposes without our written permission.
11. Acceptable Use
You must not use the Services for any unlawful purpose, to interfere with the security or operation of the Services, or to upload harmful code.
12. Third-Party Links and Services
The Services may contain links to third-party websites or use third-party apps. We are not responsible for third-party content or how third parties handle your data.
13. Our Liability
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care. We are not responsible for loss or damage that is not foreseeable. We supply products for domestic and private use only and are not liable for any business losses. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.
14. Changes to These Terms
We may update these Terms from time to time. The version in force when you place your order will apply to that order.
15. Governing Law
These Terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
16. Contact
Questions about these Terms can be sent to allenbiz.stores@gmail.com.