Refund policy

📦 PawSpot Returns & Refunds Policy

We want you (and your pets) to love every PawSpot purchase. If something's not right, here's how we handle returns and refunds.

1. Return Window

You can request a return within 30 days of receiving your order. This is in addition to your legal right to cancel an online order within 14 days of receiving it under the Consumer Contracts Regulations 2013.

2. Condition of Returns

Items should be unused and returned in their original packaging, in the same condition you received them. If an item has been used or handled more than needed to inspect it, we may reduce your refund to reflect any loss in value.

3. How to Return

Contact our support team at allenbiz.stores@gmail.com with your order number and the reason for your return. We'll send you return instructions and the return address. Please don't send items back without contacting us first.

4. Return Postage

Return postage costs are the customer's responsibility, unless the item arrived damaged, faulty or not as described, in which case we will cover the cost.

5. Refunds

Once we receive and inspect your return, we'll email you to confirm your refund. Approved refunds are issued to your original payment method within 14 days of us receiving the item back. Depending on your bank, it can take a further 5–10 working days for the refund to appear on your statement.

6. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, incorrect or missing, contact us as soon as possible (ideally within 7 days of delivery) with photos and we will send a replacement or a full refund. Under the Consumer Rights Act 2015 you are entitled to a refund for faulty goods within 30 days of delivery. Damage caused by normal wear and tear, misuse or accidents after delivery is not covered.

7. Non-Returnable Items

Gift cards cannot be returned or refunded.

8. Your Statutory Rights

Nothing in this policy affects your statutory rights as a consumer under UK law.