Shipping policy

🚚 PawSpot Delivery Policy

Free Delivery

We offer free standard delivery on every order to addresses in the United Kingdom. There is no minimum spend.

Processing Time

All orders are processed within 1–3 working days (excluding weekends and bank holidays).

Delivery Time

Standard delivery takes 7–15 working days, depending on your location. Some orders arrive sooner, but please allow the full time frame before contacting us.

Tracking

A tracking number will be sent to your email once your order has been dispatched. Tracking updates can take 24–48 hours to appear.

Delays

Occasionally deliveries are delayed by customs checks, bad weather or carrier issues. If this happens, we will keep you updated and do everything we can to get your order to you as quickly as possible.

Incorrect Addresses

Please double-check your delivery address before placing your order. If an address entered at checkout is incorrect or incomplete, contact us as soon as possible and we will try to update it before your order is dispatched.

Lost or Missing Parcels

If your parcel is marked as "delivered" but you haven't received it, please check with neighbours and any safe place first, then contact us and we will investigate with the carrier. If your order has not arrived within 30 days of dispatch, contact us at allenbiz.stores@gmail.com and we will send a replacement or a full refund.

Damaged in Transit

If your item arrives damaged, please contact us as soon as possible (ideally within 7 days of delivery) with photos, and we will arrange a replacement or refund. This does not affect your statutory rights.